AG99 takes the protection of your personal information extremely seriously. This Privacy Policy explains how your data is collected, used, and stored.
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AG99 is fully committed to ensuring the privacy and security of every member's personal information.
AG99 uses 256-bit SSL encryption technology, which means your password, payment details, and personal data cannot be accessed by any third party.
All your data is stored on our secure servers and backed up on a regular basis. No unauthorized party can access this data.
AG99 never sells your personal data to third parties. Our Privacy Policy strictly prohibits this.
You can view, update, or request deletion of your personal data from your profile at any time. Your data belongs to you.
We use only essential cookies and refrain from advertising tracking or unnecessary data collection.
AG99 operates in compliance with international data protection regulations. Our Privacy Policy is updated regularly to keep pace with evolving requirements.
AG99 (https://ag99.biz) places the highest value on your privacy. This Privacy Policy ("Policy") explains what information we collect about you through our website, mobile application, and other services, why we collect it, and how we keep it secure.
This policy applies to all AG99 services — including Sports Betting, Live Casino, the mobile app, and customer support. By registering with or using AG99, you are agreeing to this Privacy Policy.
We believe privacy is a fundamental right. That is why we are committed to using your information only for the purposes it is needed — nothing more.
Important: Although this Privacy Policy is written in Bengali, the governing legal document is in English. In the event of any ambiguity between the two, the English version shall prevail.
AG99 collects several types of information — some provided directly by you, and some collected automatically. A detailed breakdown is provided below:
| Data Type | Example | When Data is Collected |
|---|---|---|
| Identification Information | Full Name, Date of Birth | At the Time of Registration |
| Contact Information | Email, Phone Number, Address | Registration & KYC |
| Identity Documents | NID, Passport Copy | During KYC Verification |
| Financial Information | Payment Methods, Transaction History | During Deposit/Withdrawal |
| Gaming Information | Betting History & Preferences | During Platform Use |
AG99 uses your personal information only for specific, transparent, and lawful purposes. The purposes for which we use your data include:
We never sell your data to advertisers or third parties. You can opt out of marketing emails at any time.
AG99 retains your data only for as long as necessary. Our general policy is outlined below:
AG99's data servers are housed in secure data centres and adhere to the highest security standards. All stored data is protected with 256-bit AES encryption.
The AG99 website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of some AG99 features.
We do not use third-party advertising cookies or cross-site tracking.
As a member of AG99, you have a number of important rights regarding your own personal information:
To exercise any of these rights, please contact our support team. We typically respond to your request within 30 business days.
AG99 follows industry-leading technologies and practices to keep your information secure. Our security measures include:
Your Role: You play a role in keeping your account secure. Use a strong password, avoid logging in on public computers, and report anything suspicious to us immediately.
AG99's services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that a minor is using our platform, we will immediately suspend the account and delete all associated data.
If you believe someone under the age of 18 is using AG99, please notify us immediately.
AG99 works with trusted third-party services that help enhance our platform. These include:
These third parties maintain their own privacy policies; however, we ensure they adhere to our data protection standards. No third party may use your information for their own purposes.
AG99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
Continued use of AG99 after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend visiting this page periodically to stay informed.
If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please get in touch with us:
We typically respond to privacy-related requests within 72 hours. For urgent matters, please reach us via live chat.
Last Updated: January 2026. AG99 remains committed to protecting your privacy at all times.