AG99 believes gaming should be a source of entertainment — not stress or addiction. That's why we ensure every member has access to responsible gaming tools and support.
Gaming should always be fun — never a compulsion.
Set limits on your time and spending so you can play with peace of mind.
If you think there's a problem, reach out to us or a professional.
AG99 provides these specialized tools to help keep your gaming experience enjoyable and in control.
Set your own daily, weekly, or monthly deposit cap. Once it's in place, it cannot be increased before the designated period ends — that's the cornerstone of responsible gaming.
Set a cap on how much you're willing to lose over a given period. Once you hit that limit, AG99 will automatically stop your session — all for your own protection.
Decide in advance how long you want to play. Once your set time is up, AG99 will display a reminder and encourage you to take a break.
Temporarily or permanently exclude yourself from AG99. Activate self-exclusion for any duration — from 24 hours to permanent.
At regular intervals, AG99 will remind you how long you've been playing and how much you've spent. This helps you stay aware and in control.
If you feel like you need a break, activate Cooling-Off mode. During this period, you won't be able to access your account. Take time to clear your head before getting back in.
Log in to AG99 and click on your profile icon in the top right corner.
From the profile menu, select the "Responsible Gaming" option.
Deposit Limit, Session Limit, Self-Exclusion — choose whichever tools you need.
Set your preferred limits and duration, then confirm. Please note that changes may take some time to come into effect.
If you run into any issues, reach out via our live chat or Help Center Contact us.
AG99's customer care team is available 24/7. Get immediate assistance on any responsible gaming matter — in Bangla.
You can email us for important requests such as self-exclusion or account closure. We'll respond within 24 hours.
Answer the questions below honestly to find out whether your gaming habits are healthy. This is just for you.
If you answered "Yes" to most of the questions below, consider using our responsible gaming tools or seeking professional advice.
Do you often bet beyond your budget and regret it afterwards?
Do you chase your losses by placing bigger bets to try to win back money you've lost ("chasing losses")?
When you try to stop gaming, do you experience irritability, restlessness, or anxiety?
Are you neglecting responsibilities to your family, friends, or workplace in favour of spending more time gaming?
Have you ever borrowed money or taken funds from someone else to finance your betting?
Do you hide your gaming habits from family or loved ones?
Have you repeatedly tried to cut back or stop gaming, but failed?
Is gaming causing you stress, depression, or relationship problems?
If you answered "Yes" to 3 or more questions: Start using AG99's responsible gaming tools today. If you need to talk, our support team is here — no judgement, just help.
Catching the signs early makes it much easier to overcome gaming addiction. Here you'll find common warning signs and practical advice.
Gaming and betting are fun and exciting — but when the fun gets out of hand, it can turn into a serious problem. AG99 believes responsible gaming isn't an obligation; it's a smart choice. Players who stay in control enjoy the experience more and come out better off in the long run.
As online betting grows in popularity across Bangladesh, responsible gaming becomes ever more important. We want every AG99 member to stay happy, healthy, and financially secure — which is why we're not just a gaming platform, but a responsible partner by your side.
Follow these simple guidelines for responsible gaming at AG99:
AG99 is strictly for users aged 18 and above. If you have young children or teenagers at home, make sure they cannot access your AG99 account.
AG99 is more than just a betting platform — we genuinely care about our members' happiness and well-being. That's why we:
Remember: Gaming addiction is a health issue, not a personal weakness. Asking for help is the bravest step you can take. Don't hesitate to contact AG99 or any professional counsellor.
If you're experiencing any gaming-related issues, don't hesitate to reach out to us at AG99. Our specialist support team will assist you with complete confidentiality.